Comments & Reviews
All comments and product reviews are evaluated by us before being put on the website. This is too prevent Linking, Spamming, Foul Language and other unwanted textual information.
We do not collect any information through our commenting and reviewing functionalities.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Our contact forms are designed specifically for our customers to contact us conveniently, we ask for personal information to allow us to contact you back this personal information may include Address, Phone Number, Email Address and Name. None of this information is sold to any 3rd parties or used in any other way other than to contact you directly.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Ecommerce & Payment Information
3D 360 Ltd offer an eCommerce solutions allowing our customers to buy products directly from our website. The information we collect allows us to handle and process these orders. We do not sell this information to 3rd parties and only store them for our own internal uses such as Sales Projections, Profit & Loss and to review past orders. We may also add your email address to a newsletter list where we send our existing customers product updates and promotions, you will be asked for you permission to add you to this list and can be removed at any point.
Your Payment will be handled by a 3rd party such as PayPal, Sage Pay, Google Pay etc… all of your card & payment details will be handled and stored by the relevant 3rd party. We do not store, save or even see any of your card or payment details.
Refunds & Returns Policy
In our experience failed prints are seldom related to your filament. Failures are normally due to hardware issues or poor filament management.
In the unlikely event that you have any problems with our filament, then please contact us for advice or return instructions
Once open from Your filament should be stored in a clean dry and dust-free environment, away from UV / sunlight.
Your filament comes supplied in a sealed and airtight bag with a pouch of silica gel inside. When not in use, we strongly recommend that you return your filament into the bag along with the silica gel, and place both in an airtight storage container.